Hinduja Global Solutions UK, a company based in Northern Ireland, has announced the creation of 565 new jobs

29 June 2021

Est. Reading: 2 minutes

Economy Minister Diane Doods announced on Wednesday that a 'business process management' firm is creating 565 new jobs in Northern Ireland.

The news was revealed by the outgoing DUP minister during a meeting with representatives from Hinduja Global Solutions UK to announce the company's plans. “We are a global provider of business process management (BPM) and customer experience management,” according to the company.

According to reports, HGS provides businesses with outsourcing services ranging from marketing and "digital enablement" services to "consumer interaction" services and platforms enabling back office business services.

The Minister said of the investment, "It is my pleasure to welcome HGS to Northern Ireland and announce this significant investment." When fully implemented, a project of this size will provide a significant boost to our economy, generating additional annual salaries of around £10 million.

“The creation of over 560 jobs, all of which can be home-based, will provide job opportunities across the whole of Northern Ireland. This provides important employment options for those in rural communities and those who will be attracted to working from home through lifestyle or necessity.

“This also brings environmental benefits including reduced energy use and costs, along with less travelling for staff, less time away from home leading to improved work-life balance, less stress and more flexibility.”

Around 100 jobs are already in place, with people recruited from every council area in Northern Ireland.

Invest Northern Ireland has worked hard to ensure that this project comes to Northern Ireland. A grant of £1,695,000 has been offered to the company in order to secure the project and create 565 new jobs.“Our business was already growing, but the last 12 months have been particularly strong,” said Adam Foster, CEO of Hinduja Global Solutions UK. This expansion necessitates the expansion of our team.“We focus on clients and contracts where we can build longer term strategic relationships and bespoke solutions.“We were attracted to Northern Ireland by the positive experience of others, the availability of talented people, and the good connectivity infrastructure which is so important to our homeworking model.“There can be some misperceptions of business processing/contact centre type businesses, but we really pride ourselves on our positive culture at HGS. Our use of technology-powered services including automation, analytics and digital for back office processing frees up our staff to focus on higher-value and more interesting work. We provide equal opportunities for all employees and support them to take ownership of their actions, be proud of their achievements and celebrate successes.”Kevin Holland, CEO, Invest Northern Ireland, said: “A project of this scale and type helps contribute to a balanced spread of economic development and recovery across Northern Ireland. It helps address the barriers some people face to access quality employment and this can help reduce economic inactivity.“This particular project has diverse roles including customer agents, managers, and support roles. I know the HGS team is committed to delivering these new roles and growing beyond. We in turn are keen to ensure their Northern Ireland experience meets and then exceeds their expectations.”

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